Refund policy

Last updated 20 October 2026

14 days, no questions

If Symbiot Pro isn’t for you, ask for a refund within 14 days of a payment and we’ll give back the full amount. This applies to a first payment and to a renewal.

How to ask

Email sales@symbiot.co.za from the address you bought with (or use the link in Paddle’s receipt). We reply within two working days. Refunds go back to the card or account you paid with and can take a few days to show.

What happens to the key

A refunded payment’s key is switched off. Cancelling without a refund is different: you keep Pro until the end of the period you paid for.

Where the law gives you more

Consumer rights where you live (for example a statutory cooling-off period) still apply on top of this.